Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-chatbot-driven-catering-orders.livebursts.com (referred to as ‘the Company’, ‘we’, or ‘our’ in this Privacy Policy). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive policy outlines our practices regarding the collection, handling, and disclosure of information about you when you use our website, applications, services, and products.

Scope

This Privacy Policy covers all aspects of our digital presence, including but not limited to:

  1. Our primary website at https://ai-chatbot-driven-catering-orders.livebursts.com
  2. All associated mobile and web applications
  3. Online services offered through our platform
  4. Products purchased or accessed via our services

Please note that this policy does not extend to third-party platforms, applications, or services that you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy governs your interactions with us when:

  1. You sign up and use our applications as an authorized user.
  2. You visit our website, including browsing, searching, or interacting with content.
  3. You subscribe to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data, which can include:

  1. Account Information: Details related to your user account, including username, email address, and password (encrypted).
  2. Payment Information: Credit/debit card details, billing addresses, and transaction history for processing payments.
  3. Financial Information: Financial records, banking information, and other economic data required for financial transactions.
  4. Purchase Information: Products or services you have ordered, purchase frequency, and order history.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and advertising IDs.
  6. Location Data: GPS coordinates and location-based services data, if you choose to provide it.
  7. Feedback: Comments, reviews, ratings, and suggestions you share with us.
  8. Social Media Information: If you log in through social media accounts, we may collect information from those platforms (with your consent).
  9. Product Information: Details about products you view, search for, or purchase on our site.

We gather this data through various methods, including direct user input, tracking technologies, and third-party partners.

Cookies

Cookies are small text files stored on your browser that enable us to provide enhanced functionality and personalized experiences. We use cookies categorized as:

  1. Strictly Necessary: Essential for website functionality, such as maintaining session state.
  2. Preference: Remembering user preferences and settings.
  3. Analytics: Tracking site usage and gathering statistical data for performance improvements.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data as long as necessary for the purposes it was collected for, which may include:

  1. Fulfilling purchase orders and providing customer support.
  2. Maintaining your account and delivering requested services.
  3. Complying with legal obligations and regulatory requirements.
  4. Analyzing trends and improving our platform.

Once the data is no longer required for these purposes, we delete or anonymize it to prevent direct identification.

Security Measures

We take robust security measures to protect your personal data:

  1. Employing industry-standard encryption protocols for secure data transmission.
  2. Engaging reputable third-party processing partners who adhere to strict data protection standards.
  3. Regularly reviewing and updating our security practices to address emerging threats.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. If you are a parent or guardian and believe we have collected such information, please contact us at the details provided below, and we will take prompt action to delete it.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data, including:

  1. Access: The right to request access to and receive a copy of your personal data.
  2. Rectification: Correcting or updating inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Requesting the deletion of your personal data in certain circumstances.
  4. Restriction: Limiting our processing of your data for specific purposes.
  5. Portability: Obtaining a copy of your personal data in a structured, commonly used format.
  6. Objection: Objecting to the processing of your data for legitimate interests.
  7. Non-Discrimination: The right to be free from discrimination when exercising any of these rights.

To exercise these rights or have any data-related queries, please contact our Data Protection Officer at the email address provided below. We will respond within a reasonable timeframe.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on our website with an updated effective date. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions, comments, requests, or complaints regarding this Privacy Policy or your personal data:

  • Email: [email protected]
  • Mail: [Mailing Address] (Please note that this is an optional physical address for reference.)

We appreciate your trust in us, and we are committed to handling your personal data with care and transparency.